What Does an IT Support Team Do?

If you’re new to the world of business, you may not know what an IT support team does. For those starting a new business, learning about IT support Leeds is especially crucial.

After all, the last thing you want is to run into a technical issue that brings your business to a screeching halt.

In cases such as these, having a savvy IT support team by your side will make all the difference in the world. So if you want to learn what IT support teams do, you’ve come to the right place. Stay tuned to find out all the ways an IT department can benefit your business.

Providing Technical Support

The first and most obvious use for an IT department is to provide technical support. IT stands for Information Technology as it relates to computing, the internet, and more.

Any business in today’s age is going to need to use technology to operate. That includes computers, phone systems, networks, smartphones, tablets, and more. Like anything else, technology doesn’t always work correctly. Malfunctions can occur, such as:

  • Software/hardware errors
  • Loose wiring or faulty installations
  • Network malfunctions
  • Internet connection problems


There are a few ways that IT members get technical support requests. The most common way is for an employee to put in a support ticket with the team.

Monitoring and Maintaining Computer Systems

The IT support team is responsible for all computer systems in the business. It’s also their duty to maintain them through regular software updates/upgrades, security checks, and more. Monitoring also includes preventing crashes and loss of data.

Installing and Configuring Hardware and Software

IT will take care of all your new hardware and software for you. That includes installing new programs and setting them up to work with your network. The same is true for new hardware. An example would be your company acquiring a brand-new printer. You would call your IT team to install and configure it for everyone to use.

Solving Technical Problems

Sometimes all the IT support team needs to do is troubleshoot simple issues. Let’s say that an employee is having a hard time with their laptop. It’s frozen and won’t respond to any commands. That’s when an IT support member forces it to restart, solving the issue. Not every call to IT has to be a severe emergency. In fact, most of the time, IT support teams deal with simple problems that take mere minutes to fix.

Installing, Configuring, and Maintaining Networks


Lastly, you’ll need your IT team to set up your networks for you. That includes Wi-Fi networks and data networks such as the cloud. It’s their responsibility to set up and maintain a strong internet connection for the entire office. Should any issues arise with the network, IT support should be your first call. It’s their duty to ensure that all networks run smoothly for your company.

Final Takeaways

As you can see, IT support teams have lots of different duties. If you’re about to start a small business, you’ll need at least some form of IT available, whether it’s internal or otherwise. With a strong IT department by your side, you won’t have to worry about technical issues slowing your business down.

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